This article provides you with a step-by-step guide on how to cancel or reschedule an order on the platform. It is essential to understand the process to avoid unnecessary fees or complications. By following these instructions, you can manage your bookings effectively and ensure you are not charged for last-minute changes.
Cancellations / Rescheduling Policy
As per our Terms & Conditions (Art. 13), cancellations and rescheduling made less than 24 hours before the scheduled date and time of the shoot will incur a cancellation fee of 75% of the order amount. Editing products such as photo editing, staging, or rendering cannot be canceled after an order is placed and will be charged 100%.
Where: You can manage cancellations and rescheduling directly from your dashboard or the order gallery.
Why: To ensure you can make necessary changes to your order without incurring additional costs.
🧭 Step-by-step Guide: How to Cancel an Order
Step 1 – Go to the platform
- Navigate to our platform [here].
Step 2 – Search for your order
- In the search bar, type in your order number (e.g., 503042).
Step 3 – Click on “See more info…”
- Once the order is displayed, click the "See more info..." button.
Step 4 – Cancel the order
- Click on the "Cancel order" button on the right side.
Step 5 – Choose the reason for cancellation
- Select the reason for canceling the order (e.g., weather, not needed anymore, etc.). Please note that if the cancellation occurs within 24 hours, the cancellation fee will be displayed.
Step 6 – Confirm the cancellation
- Confirm your choice, and the order will be automatically canceled. You can find it under the "delivered orders" tab in your profile.
🧭 Step-by-step Guide: How to Reschedule an Order
Step 1 – Go to the platform
- Navigate to our platform [here].
Step 2 – Search for your order
- In the search bar, type in your order number (e.g., 503042).
Step 3 – Click on “Reschedule”
- Once your order is displayed, click on the “Reschedule” button.
Step 4 – Select a rescheduling reason
- Choose a reason for rescheduling (e.g., weather conditions, illness, etc.).
Step 5 – Contact the photographer
- If a photographer is already assigned, contact them to confirm their availability for the new date and time. Please note that a 75% penalty fee will apply for any rescheduling within 24 hours, regardless of whether the photographer accepts the new date or not.
Step 6 – Confirm the availability of the photographer
- Select if you have agreed or not on a new date and time with the assigned photographer.
Step 7 – Select a new date and time
- Select a new desired date and time. If you did not agree on a new date with the photographer, our policy of 48 business hours to organize a shoot will apply.
Step 8 – Confirm to complete the rescheduling
- Once everything is filled, click "Reschedule order."
💡 Note: As per our Terms & Conditions, if the order is not canceled or rescheduled before the shooting time, it will proceed as scheduled and be fully invoiced (see T&Cs, Art. 13).
❓FAQ
Q: Can I cancel or reschedule via email?
A: No, cancellations and rescheduling must be done through the platform directly. However, if you need any help with it, do not hesitate to reach out.
Q: Can I reschedule after the 24-hour penalty period?
A: Yes, but if done within 24 hours of the shoot, the rescheduling fee will still apply.