Your Complete Guide to Your Workspace & Backbone Plan

1. Click on the arrow next to your workspace’s name.

2. Click on “Create new workspace”.
   

3. Enter a name for your new workspace and confirm.
   

4. Select which plan you’d like to subscribe to (you’ll be on the free plan automatically).

1. Click on the arrow next to your workspace’s name.
   

2. Click on the workspace you want to work from.

1. Navigate to the drop-down menu on the homepage.

2. Go to “Settings”.
   

3. In Workspace information, click on “Edit Workspace name”.
   

1. Go to your Properties Dashboard.

2. Select the property you want to transfer.

3. Click on “Transfer”.
   

4. Select the target workspace.
   

5. Tick the confirmation box and click on “Transfer”.

1. Navigate to the drop-down menu on the homepage.

2. Go to “Settings”.
   

3. Go to the “Danger Zone” section.

4. Click on “Delete workspace”.
   

5. Enter the workspace name you want to delete and confirm.
   

6. Your workspace will be deleted at the end of your subscription plan.

1. Visit the pricing page here.

2. Review the three available plans.

3. Select the plan that fits your needs.
   

1. Click "Start 1-month free trial" on the Pro plan.

2. You'll be directed to the signup/login page.

3. Create your account or log in.

1. Enter your credit card information to activate the trial.

2. You won't be charged during the 30-day trial period.

3. Payment only occurs after the trial ends.

1. Complete your company profile.

2. Add team members (up to 25 for Pro Plan).

3. Set up preferences (templates, favorite photographers).

You now have full access to all Pro features for 30 days.

1. Navigate to the drop-down menu on the homepage and select "Plan" or “Members”.
   

2. Go to the members section.

3. Click "Invite member".
   

4. Enter the individual's email address.

5. Choose an access level:
   • Full access: The user can collaborate with the team and access all visuals.

   • Sponsored (Enterprise only): The user can only access their own visuals and properties, as well as the plan features.

   • Restricted access: The user only has access to their own visuals.

   💡

   Good to know: Restricted users can be added for free to any plan. This means you can invite your whole team to the same workspace and promote members to place an order when needed — without constraints on adding them.

6. To validate, click on "Invite member".

The invited user will receive an email invitation to set up their password and activate their account. You'll receive a confirmation email about the member addition.

1. Navigate to "Plan" via the drop-down menu.

2. Go to the members section.

3. Find the team member you are looking for, click the three dots, and "Remove & transfer visuals".
   

4. Complete the verification form (our team will process this request for security).

⚠️ Important: When you transfer images to another account, the original account is automatically deleted and cannot be restored.

• Admin vs member: You can adjust a member's status by granting them admin access in the three dots. Admin has full privileges to manage all members and the entire plan.
  

• Seat type:
  • Full access: The user can collaborate with the team and access all visuals.

  • Sponsored (Enterprise only): The user can only access their own visuals and properties, as well as the plan features.

  • Restricted access: The user only has access to their own visuals.
    

• Can place order: Move the toggle to the right to allow members to place orders themselves. Move it to the left to prevent members from placing orders.
  

During the ordering process, you can select a photographer you've previously worked with. The system displays photographers who:

• You or team members have collaborated with before.

• Can handle all the products you've selected.

⚠️ Note:

• The system is not synced with photographers' schedules, so contact them directly to confirm their availability before booking.

• If the photographer is over 10 km from your shooting site, you'll cover travel expenses.

• If the selected photographer is not available, Backbone will assign another photographer or propose a new shoot date.
  

Receive your photo visuals in just 24 business hours. Please note: this 1-business-day delivery applies exclusively to photo products, not to other product types such as floor plans, virtual tours, or videos. This feature is automatically integrated into your plan—no extra steps required.

Select "invoice by email" as your payment method in addition to card and SEPA payments at no extra cost.

Select multiple visuals at once to save time with mass edits. You can add your logo, resize images, or export in your desired format all at once. To access these tools:

1. Select your visuals in the gallery.

2. Click on "Exporting options".
   

3. Adjust the editor settings as needed. Here are the available options:
   • Apply Template: Any template set by your admin to unify the company visuals. Simply click on the template button set (or create a new template - admin only).

   • Add Watermark or Logo: Customize the look, opacity, and position of your logo.

   • Ratio and Cropping:
     • Use preset ratios (4:3, 16:9, 1:1, 4:5, 3:6).

     • Modify visual resolution (e.g., 300 ppi for prints, 72 ppi for web).

   • Exporting Options: Choose between WEB and HD. We'll keep the original resolution if no exporting option is selected.
     

• AI Text Generator: Create enhanced property descriptions
  • Learn more: AI Text Generator Guide

• Photo Studio Tools: Virtually stage empty spaces and replace furniture with new styles, remove undesired objects, and adjust your photo.
  • Learn more: Photo Studio Guide

Team-wide Visual Access:

• When enabled, all admins and members can access, search, download, edit, and cancel orders created by other team members for all company visuals.

• Use the control panel to filter by order status and users, or search by order number or property name.
  

• Download colleagues’ images when they're unavailable.

Share Visuals:

• Click the "Copy link" button at the top of your gallery.
  

• Share order links with team members.

1. Access subscription details via the drop-down menu at the top right > "Plan" tab.
   

2. Billing begins 30 days after your sign-up date (after the trial period) for Pro Plan.

3. Billing frequency:
   • Annual subscriptions: Billed yearly

   • Monthly subscriptions: Billed every 30 days

4. Admin can update billing information (including VAT number) under "Profile" > "Manage my invoice addresses".
   

If you negotiated a specific contract with your Account Executive at Backbone, contact them directly for payment information.

1. Log in to your Backbone account here.

2. Navigate to "Plan" via the drop-down menu.

3. Click on “Manage subscription”.
   

4. Click "Cancel Subscription".
   

5. Complete the verification form to confirm cancellation.

A cancellation is always effective at the next renewal date (monthly or yearly, depending on plan):

• If you cancel before the renewal date:
  • Cancellation applies at the end of the current billing period.

  • If payment was already charged, our finance team will issue a 100% reimbursement.

• If you cancel after the renewal date:
  • Cancellation applies at the end of the following billing cycle.

  • You keep access for the full paid cycle, but no reimbursement is possible once the renewal has been processed.

• No cancellation fees.

• Subscription remains active until the end of your current billing period.

• You'll continue to have features access until your paid period ends.

• After cancellation, your account reverts to the free Starter plan.

• All your data and projects remain safe and accessible.